EMA AI Training Q&A Index
Navigate to a section below:
EMA CRM
Q: Can I use my own domain with EMA CRM?
A: No. Clients will use https://app.leadconnectorhq.com/ for login access.
Q: What login link should I give my clients?
A: Share https://app.leadconnectorhq.com/. Once clients are added as users, they can log in with their credentials.
Q: Can I white-label the platform?
A: Yes, but you cannot use your own URL, logos, or colors. Clients log in at https://app.leadconnectorhq.com/
Q: Can I change the branding in the sidebar or interface?
A: No. Colors and layout of the dashboard are fixed.
Q: What does EMA stand for?
A: Elite Marketing Authority—your all-in-one marketing and automation platform.
GoHighLevel (GHL)
Q: Do I need agency view to use EMA CRM?
A: No, you do not need agency view. In 2025, GoHighLevel added nearly all relevant features to the sub-account level. Everything you need can be managed directly from within each sub-account.
Q: When would I actually need agency view?
A: If you're managing more than 20 active sub-accounts or you're a larger agency with very specific customization needs, agency view might be useful. Otherwise, it’s unnecessary for most users.
Q: Will not having agency view limit my capabilities?
A: Not at all. All key tools—automations, snapshots, templates, prospecting, mobile access, billing, and more—can be managed directly from the sub-account level.
Q: What about features like the SaaS configurator and agency dashboard?
A: The SaaS configurator is only available on the $497/month plan and not required for most users. The agency dashboard is mostly graphs and summaries; it's not necessary for your success.
Q: Can I restrict permissions for my clients?
A: We recommend not doing this. Clients may recognize GoHighLevel and get frustrated if features are blocked. To avoid confusion, we recommend giving them full access to tools from the start.
Q: What about templates and snapshot sharing?
A: If you need industry-specific templates or snapshot setups, just reach out to support@elitemarketingauthority.com—we’ll upload them directly to your account.
Uphex
Q: How do I rebill clients for Uphex? A: Clients pay directly through Facebook Ads Manager. No separate billing through EMA CRM is required.
CloseBot
Q: How are CloseBot credits charged?
A: CloseBot credits are charged at $0.04 per reply. This cost supports AI infrastructure.
Q: How do I check or add CloseBot credits?
A:
Log in to CloseBot
Go to Billing & Usage
View your available credits
To add more, go to Settings > Add Credits.
Q: Why do I only see one assistant in Synthflow instead of unlimited?
A: You need to upgrade your plan. Click the Upgrade button at the bottom of your dashboard.
Q: Can I use my own API key with CloseBot?
A: Currently not supported. Use our platform for better value unless you exceed 1,000 replies/month.
Synthflow
Q: Synthflow is not answering calls. What should I do?
A:
Ensure your number is linked in Synthflow
Check Settings > Call Flow
Restart your browser and clear cache
If the issue persists, send us a screenshot of your settings.
Q: I can't log in or I'm getting strange error codes. What should I do?
A:
Use the Synthflow sign-in link we emailed
Clear your browser cache and cookies
Try logging in from an incognito browser window
Ensure you’re using the correct email and password
Still having trouble? Send a screenshot and we’ll help.
Q: Can I access Synthflow from multiple GHL sub-accounts?
A: Use incognito mode and separate access links due to cookie tracking limitations.
LeadConnector Mobile App
Q: Which mobile app should my clients use?
A: Your clients will use the LeadConnector app, which is the gray-labeled mobile app associated with GoHighLevel.
Q: Do I need to use the GoHighLevel app myself?
A: You can, but most users just use the LeadConnector app for everything client-facing. You’ll manage everything from the dashboard or mobile as needed.
Training & Onboarding
Q: Do you offer done-for-you setup services?
A: Yes. Visit:
Q: Do you provide one-on-one onboarding?
A: Yes. Book a session at https://promo.elitemarketingauthority.com/basic-setup-and-training474317
Q: Where can I find more training material?
A: Inside your dashboard’s Learning and Academy tabs or at https://help.elitemarketingauthority.com/
Q: Do sub-accounts get support and training access?
A: Only the main account does. Sub-accounts can use documentation.
Q: Do you offer a satisfaction guarantee?
A: Yes. Cancel anytime if not satisfied after 30 days of active use.
Transfers & Cancellation
Q: How do I transfer my HighLevel account?
A: Check your inbox (and spam folder) for an email titled 'HighLevel Transfers and New Account Creation.'
Q: How do I transfer sub-accounts to another GHL agency?
A: Only brand-new GHL accounts can receive transfers. Snapshot transfer takes 24–48 hours.
Q: How do I transfer my sub-account to EMA CRM?
A:
Watch the video: https://www.loom.com/share/596e90770173451b98f8193c51f0c3d9
Add $25 in usage credits
Email support@elitemarketingauthority.com with transfer confirmation and code 0-375-579
Q: Do I need to notify you after transferring an account?
A: Yes, email us to confirm after the transfer steps are completed.
Q: What happens if I don’t complete the transfer steps in order?
A: Your transfer may be delayed or denied. Follow all instructions exactly.
Q: Can I cancel my subscription anytime?
A: Yes. Submit the form at https://promo.elitemarketingauthority.com/cancelation. Billing stops within 72 hours.
Q: What is the difference between canceling and transferring my account?
A: Canceling stops billing. Transferring moves your sub-account to a different agency.
Q: What if I want to pause my subscription?
A: We don’t offer a pause option. You must cancel and re-enroll later.
Billing & Payments
Q: Can I get a refund?
A: All sales are final and non-refundable after purchase, as stated in our Terms & Conditions. However, we are committed to resolving any concerns and improving your experience. You can find our policy at: https://promo.elitemarketingauthority.com/terms-page
Q: My refund was approved. When will I receive it?
A: We’ve processed your refund to your original payment method. It may take 5–10 business days to reflect in your account depending on your bank.
Q: Where do I add or update payment info?
A: Log in to your EMA dashboard, go to Settings > Billing, and click 'Update Payment Method' to enter your new card details.
Q: What if I forgot to add payment info to a client sub-account?
A:
Go to Settings > Billing
Click Add Payment Method
Enter the client’s card details
Q: Do I have to keep paying $25/month per sub-account?
A: No. The $25 is not a monthly fee for sub-accounts. You only need to maintain a $25 balance per sub-account to cover usage costs.
Q: What does the $25 usage fee cover?
A: The $25 fee is a minimum balance required to cover phone and SMS charges. This ensures uninterrupted functionality.
Q: Is the $25 usage fee charged monthly for each sub-account?
A: No, it’s not a recurring charge. Each sub-account just needs to maintain a $25 balance.
Q: What happens if I don’t maintain the $25 balance?
A: If your sub-account balance drops below $25, services may be paused until the balance is replenished.
Q: How do I rebill clients for CloseBot, Synthflow, and Uphex?
A:
CloseBot: Set a custom monthly fee to cover AI reply costs
Uphex: Clients pay directly through Facebook Ads Manager
Synthflow: Clients can upgrade minutes in Billing > Upgrade Plan
Q: How does the rebilling process work?
A: You charge your client a monthly fee (e.g., $500/month) and keep any amount over your service costs.
? Navigation & Permissions
Q: Can I restrict permissions for my clients?
A: We recommend not doing this. Clients may recognize GoHighLevel and get frustrated if features are blocked. To avoid confusion, we recommend giving them full access to tools from the start.
Q: What about the agency dashboard in GHL?
A: The agency dashboard is not necessary for most users. It's mainly a summary of numbers and graphs.
Q: Do I get access to prospecting tools or add-ons from the agency dashboard?
A: These are available on higher plans but are not required. Most features can be added at the sub-account level if needed.
? General Account Setup
Q: How do I get started with my EMA account?
A: Log in using the credentials we sent you. Let us know if you need help finding them.
Q: How do I reset my password for EMA or HighLevel?
A:
Click 'Forgot Password?'
Enter your registered email address
Follow the instructions sent to your email
Q: How do I invite team members to my account?
A:
Log in to the EMA Dashboard
Go to Settings > Team Members
Click 'Invite New Member'
Enter their email and role, then send the invite
Q: Can I use multiple logins for one sub-account?
A: Yes. You can invite multiple users to the same sub-account via Settings > Team Members. Each user will get their own login.
Q: How do I add a new client or sub-account?
A: Use the form at https://promo.elitemarketingauthority.com/add-client-form
Q: What’s the timeline for new sub-account activation?
A: Accounts go live within a few hours of adding the $25 balance.
Miscellaneous
Q: Are there limits on how many sub-accounts I can have?
A: No. You can create unlimited sub-accounts. Just maintain the required usage balance.
Q: What mobile app should I give my clients?
A: Give them the LeadConnector app. It’s the gray-labeled version of GoHighLevel's app.
Q: Can I access the GHL affiliate portal?
A: Yes, you can log in to the affiliate portal directly—no need for agency-level access.
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