CloseBot Troubleshooting: Fixing Common Chatbot Issues

Overview

Encountering issues with CloseBot can disrupt your customer engagement and lead qualification processes. This guide provides solutions to common problems users may face, ensuring your chatbot operates smoothly.

Common Issues & Solutions

1. CloseBot is Not Responding

Possible Causes:

• Bot is not activated or properly set up.
• Workflow triggers are incorrect.
• Internet connection issues.

Solutions:

• Ensure CloseBot is activated in your dashboard.
• Check the Chat Flow Builder for missing or incorrect triggers.
• Refresh the page or try a different browser.

2. Leads Are Not Syncing to CRM

Possible Causes:

• CRM integration is not configured properly.
• Required lead fields (email, phone number) are missing.
• API connection issues.

Solutions:

• Verify the CRM integration settings in CloseBot.
• Ensure lead capture forms require essential fields before submission.
• Check API keys and reauthorize CloseBot’s connection with your CRM.

3. Incorrect or Repetitive Responses

Possible Causes:

• Overlapping automation rules.
• Poorly structured chat flow.
• AI misinterpretation of user intent.

Solutions:

• Review and refine the chat flow in CloseBot’s settings.
• Use conditional logic to improve response accuracy.
• Train the AI by adjusting response sensitivity.

4. CloseBot is Not Appearing on Website

Possible Causes:

• Widget code not embedded correctly.
• Website caching issues.
• JavaScript conflicts.

Solutions:

• Copy and paste the correct chatbot widget code into your website's header or footer.
• Clear your website’s cache and refresh the page.
• Disable conflicting plugins or scripts that may block CloseBot from loading.

5. Calendar Booking Issues

Possible Causes:

• Incorrect calendar ID configuration.
• Bot not on the booking objective.
• Availability not pulling in correctly.

Solutions:

• Ensure you're using the permanent Calendar ID from your calendar settings.
• Verify that your bot is on the booking objective.
• Check your calendar availability settings to ensure they are correct.

For detailed troubleshooting steps, refer to the Calendar Issue Troubleshooting guide.

6. Unexpected Bot Responses

Possible Causes:

• Confusing or conflicting instructions in the bot's settings.
• Advanced training used incorrectly.

Solutions:

• Inspect the bot's message logs to understand why it gave a certain response.
• Ensure that objective descriptions are clear and not too long.
• Avoid using advanced training unless necessary and ensure it's set up correctly.

For more information, see the "Why Did My Bot Say That?" article.

Preventative Measures

• Regular Testing: Periodically test chat flows to identify and resolve errors before they affect users.
• Stay Updated: Keep CloseBot and connected platforms updated to prevent compatibility issues.
• Monitor Analytics: Regularly review chatbot analytics to identify performance trends and areas for improvement.

Need Help?

If you continue experiencing issues, refer to the CloseBot Help Library or contact our support team for expert guidance.