AdLaunch Troubleshooting: Common Issues & Fixes

Overview

AdLaunch is designed for seamless ad creation and management, but occasional issues may arise. This guide covers common problems and their solutions to help you keep your campaigns running smoothly.

Common Issues & Fixes

1. Ad Template Not Loading

Possible Causes:

• Slow internet connection
• Browser cache issues
• System compatibility problems

Fix:

• Refresh the page or try using a different browser.
• Clear your browser cache and cookies.
• Ensure your device meets AdLaunch system requirements.

2. Text Overlapping in Templates

Possible Causes:

• Font size too large
• Incorrect text box alignment

Fix:

• Adjust font size and spacing within the template.
• Use the template preview feature to ensure proper alignment.

3. Ad Rejected by Facebook or Instagram

Possible Causes:

• Violates advertising policies
• Excessive text in images
• Prohibited content

Fix:

• Review Facebook & Instagram ad policies and adjust content accordingly.
• Use Facebook’s Text Overlay Tool to ensure compliance.
• Avoid restricted words and misleading claims.

4. Ad Performance Is Low

Possible Causes:

• Poor targeting
• Weak ad copy or visuals
• Ineffective CTA

Fix:

• Refine audience targeting settings.
• Improve ad copy to be more engaging and value-driven.
• Test different CTAs to see what drives the most engagement.

5. Account Not Connecting to Facebook or Instagram

Possible Causes:

• Expired login session
• Missing permissions

Fix:

• Log out and reconnect your Facebook or Instagram account.
• Check Business Manager settings and ensure AdLaunch has the necessary permissions.

Need More Help?

If you're experiencing issues that aren't listed here, contact our support team for further assistance.