Troubleshooting SMS Forwarding Issues in HighLevel

If you're experiencing issues where incoming SMS messages are only visible in the conversation tab and not being forwarded to your designated forwarding number, this article is here to help. We'll guide you through the common reasons behind this problem and provide step-by-step solutions to ensure your SMS forwarding functions correctly. By following the troubleshooting steps outlined, you can resolve the issue and ensure that all incoming messages are properly redirected to your forwarding number.

Step 2: Choose Start from scratch

Click on Create new workflow

Step 3: Click on Add New Workflow Trigger

Step 4: Click on Customer Replied

Step 5: Click on Add filters

Step 6: Select Reply channel

Step 7: In the reply channel dropdown, choose SMS

Step 8: Click on Save Trigger

Click on Add your first Action

Step 9: Click on Send Internal Notification

Note: SMS notification will create charges for every sms sent

Step 10: Click on Custom Values > Message > Message Body

Step 11: Click on Contact > First Name