Request for Refund Reply (Delete what is not needed before reply)

I completely understand your concerns and want to ensure everything is clear regarding your request. Below, I’ll go over all the relevant details, including our policies, industry standards, and the terms you agreed to before signing up.

1. Unlimited Sub-Accounts – No Additional Cost

You do have access to unlimited sub-accounts at no additional cost—this remains 100% accurate.

However, I see where the confusion may have come from regarding the $25 charge. This fee is not for adding sub-accounts; rather, it is a usage fee that covers operational costs, just like HighLevel and other SaaS platforms structure their pricing.

2. Explanation of the $25 Usage Fee

Every account requires a minimum balance to cover phone fees, SMS costs, and other operational expenses. This is not an additional charge but a standard industry practice to ensure smooth service delivery.

? Direct quote from our Terms & Conditions:

"To cover phone fees, a minimum balance of $25 must be maintained for each sub-account. If the balance falls below this threshold, services may be temporarily suspended."

This ensures you and your clients can continue using key platform features without disruption.

3. No Refund Policy – Industry Standard

Just like many SaaS platforms, including HighLevel, we have a no-refund policy after payment is processed. This is because as soon as you signed up, you were granted full access to premium features, integrations, and software infrastructure that cannot be "returned" once accessed.

? Direct quote from our Terms & Conditions:

"All sales with Elite Marketing Authority are final. By purchasing any service, subscription, or digital product through our Site, you acknowledge and agree to the following terms: No Refunds – No Exceptions."

Additionally, HighLevel operates under the same no-refund policy, meaning our approach is fully aligned with industry standards.

4. Transparency – You Agreed to These Terms Before Purchase

We take transparency seriously, which is why these terms were clearly presented before purchase in multiple locations:

✅ At the bottom of the landing page – The Terms & Conditions link was displayed for easy reference.
✅ In the FAQ section – Where details regarding fees, policies, and usage were explained.
✅ On the checkout page – You were required to check a box confirming you read and agreed to the Terms & Conditions before completing your purchase.

Since you actively agreed to these terms, there was no hidden information or misleading details—everything was disclosed upfront.

5. 30-Day Satisfaction Guarantee – A Real Chance to See Results

While refunds are not provided, we do offer a 30-day satisfaction guarantee.

Instead of making a decision before fully exploring the platform, we encourage you to use it for the full 30 days and let us assist you with setup, optimization, and any questions you may have.

If, after 30 days of actively using the system, you still feel it’s not the right fit, you can cancel at any time—no strings attached.

6. 100+ Successful Agencies Use This Platform – Give It a Real Shot

We have over 100 agencies successfully using our platform, and many of them had similar concerns at first. However, once they fully utilized the platform, they saw incredible results.

This system was designed specifically for agencies like yours—so we truly believe that if you give it a real chance, it can work for you too.

We’d love to personally help you implement it effectively, so if something isn’t working as expected, please let us know so we can guide you through it.

7. Next Steps – How We Can Support You

• If you need assistance setting things up or using the platform, let us know—we’re happy to help.

• If you still wish to cancel after 30 days of actual usage, we can assist with that process at that time.

• If you have any additional questions, let us know so we can clarify anything further.

? Review our full Terms & Conditions here:
? Elite Marketing Authority Terms

We’re here to support you and help you succeed. Let us know how we can assist!

Best,
[Your Name]