Call analysis overview

Synthflow AI provides multiple ways to review and analyze your Assistant’s calls:

• View a transcript to read a timestamped record of the conversation.
• Use the built-in analysis tool to gain insights into call performance.
• Listen to call recordings for a full playback of interactions.

These tools help you assess call quality, troubleshoot issues, and refine your Assistant’s responses.

Transcript

1. Click on any call to view its details.

a. From the Transcript tab:

b. Scroll down to review the full conversation.

Analysis

1. Click on any call to view its details.

a. From the Analysis tab:

b. Click Learn more for detailed information on each section.

c. Scroll down to view additional details, including

d. The Call Summary.

Call recordings

1. Click on any call to view its details.

a. From the Details tab:

b. Click Get recording to retrieve the call recording.

c. Click the play icon to listen to the recording.

d. Rate the call with a thumbs up or down.