This guide will cover what is a Knowledge Base and why you should add one for your Assistant.

Knowledge Base in Synthflow AI

A Knowledge Base is a collection of documents that your Assistant can reference when answering questions.

By integrating a Knowledge Base, your Assistant can retrieve relevant information, improve accuracy, handle more complex queries, and tailor answers to your specific domain.

You can build your Knowledge Base by:

• Uploading PDFs
• Creating documents directly in Synthflow
• Adding website URLs to pull information automatically

Manage and update your Knowledge Base from the Knowledge Base tab in the dashboard.

Why use a Knowledge Base?

A well-structured Knowledge Base helps your Assistant deliver more precise responses by enabling Retrieval-Augmented Generation (RAG). This approach allows the AI to pull information from your documents before generating an answer, making responses more accurate.

Benefits include:

• Improved accuracy
• Expanded source information
• Customization

Best practices for an effective Knowledge Base

1. Structure your content for better retrieval.

Your Assistant retrieves information more effectively when documents are organized logically. Use:

• Clear headings and subheadings (e.g., H1, H2, H3 structure)
• Bullet points and lists for key takeaways
• Short paragraphs to improve searchability

✅ Good example:

Refund Policy

Refunds are processed within 5–7 business days.

Customers must submit refund requests via the support portal.

❌ Not-so-good example:

Refunds take about a week. You should contact support if you need help.

2. Use clear, concise language.

Your Assistant performs better when content is direct and unambiguous. Avoid overly complex explanations or unnecessary jargon.

✅ Good example:

Shipping Delays

Orders may be delayed due to weather conditions or supply chain disruptions.

Check your order status here.

❌ Not-so-good example:

Sometimes, shipments are late because of different reasons. If you want to know more, you can maybe check your order details.

3. Optimize questions and answers for retrieval.

To improve you Assistant's responses, phrase questions and answers clearly so that relevant information is retrieved efficiently.

✅ Best practices:

• Use specific phrasing – "What is the return policy for damaged items?" is better than "How do refunds work?"
• Include key terms – This helps the Assistant match user queries with relevant content.
• Avoid redundant information – Keep responses precise to avoid confusing results.

4. Keep your knowledge base updated.

Regularly review and refine your documents to ensure they contain accurate, current, and well-structured information.

• Remove outdated policies
• Add new FAQs as customer inquiries evolve
• Ensure consistency in terminology and formatting

Using the Knowledge Base with RAG search

Synthflow AI leverages Retrieval-Augmented Generation (RAG) to find and surface the most relevant content.

To optimize for RAG search:

• Use structured content with headings, lists, and FAQs.
• Ensure clear keywords so queries match relevant answers.
• Keep document chunks manageable (short, self-contained sections improve retrieval).

By following these steps, you ensure that Synthflow AI retrieves and delivers accurate, relevant, and well-organized responses, improving the overall customer experience.